Privacy Policy

At Peak Potential Counselling, we are committed to protecting your privacy and ensuring the confidentiality of any personal information you share with us. This Privacy Policy outlines the measures we take to safeguard your information and how we collect, use, and disclose it. By using our counselling services, you consent to the terms described in this policy.
Collection of Personal Information: We collect personal information directly from you, with your consent, in order to provide our counselling services effectively. This may include, but is not limited to, your name, contact information, medical history, and any other information relevant to your counselling session. We only collect information that is necessary and relevant to your treatment.
Use of Personal Information: The personal information we collect is used solely for the purpose of providing counselling services. We may use your information to assess your needs, develop a treatment plan, communicate with you, and provide ongoing counselling support. Your personal information will not be used for any other purpose without your consent, unless required by law.
Protection of Personal Information: We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, loss, misuse, or disclosure. Our electronic records are stored securely in compliance with industry standards, and physical records are kept in locked filing cabinets or secure storage areas. We restrict access to your personal information to authorized personnel who have a legitimate need to access it.
Disclosure of Personal Information: We will not disclose your personal information to third parties without your consent, except in the following circumstances:

Legal Requirements:
We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process.
Safety Concerns:
If we have reason to believe that you or someone else may be in danger of harm, we may disclose your personal information to the appropriate authorities or take necessary actions to ensure safety.
Professional Obligations:
In certain professional situations, such as supervision or consultation, it may be necessary to discuss aspects of your case with another qualified professional. However, your identity and personal information will remain confidential unless otherwise agreed upon.
Access and Accuracy of Personal Information: You have the right to access and update your personal information held by Peak Potential Counselling. If you believe that any of your information is inaccurate, incomplete, or outdated, please contact us so that we can make the necessary corrections.
Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required by law. Once the information is no longer needed, we will securely dispose of it in a manner that ensures your privacy is protected.
Website and Online Services:
Our website may collect certain non-personal information, such as your IP address, browser type, and operating system, to improve your user experience and analyze trends. We may also use cookies to enhance the functionality of our website. You have the option to disable cookies in your browser settings, although this may affect your ability to access certain features of the website.
Links to External Websites:
Our website may contain links to external websites that are not operated by Peak Potential Counselling. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
By using our counselling services or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.
Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or contacting you directly.
Contact Us:
If you have any questions or concerns about our Privacy Policy or how your personal information is handled, please contact us at [email protected]. We are committed to addressing any concerns and resolving any issues in a timely and appropriate manner.

At Peak Potential Counselling, we prioritize your privacy and strive to create a safe and confidential environment for your counselling experience. Thank you for entrusting us with your personal information, and we appreciate the opportunity to support you on your journey to reach your peak potential.